Shipping & Returns Policy
Effective Date: July 29, 2026
Thank you for shopping with Pets On Display. We are committed to providing quality products and exceptional customer service. Please review our Shipping & Returns Policy before placing your order.
- ✅ FREE Shipping on All Orders
- 🇺🇸 Ships Within the United States Only
- 📦 Physical Products Only
- 🔄 30-Day Return Policy
- 💳 Secure Checkout with Stripe & PayPal
Company Information
Pets On Display
6797 W Cardoness Ct
Las Vegas, NV 89139
Phone: (888) 517-3399
Email:
[email protected]
Shipping Policy
Free ShippingWe proudly offer FREE standard shipping on all orders shipped within the United States. There are no minimum purchase requirements.
Shipping Locations
We currently ship only to addresses located within the United States.
We do not currently ship to:
- International destinations
- Military APO/FPO addresses (unless otherwise specified)
- U.S. Territories (unless available during checkout)
Order Processing
Most orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
Delivery estimates are provided by the shipping carrier and are not guaranteed. Unexpected delays caused by weather, holidays, carrier issues, or other circumstances beyond our control may occur.
Order Tracking
Once your order has shipped, you will receive an email containing your shipment confirmation and tracking information (when available).
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address during checkout.
If an incorrect address is provided, please contact us immediately. We cannot guarantee address changes once an order has entered processing or has shipped.
Lost or Delayed Shipments
If your package appears to be lost or significantly delayed, please contact us and we will assist in working with the shipping carrier to locate your shipment.
Damaged Shipments
If your package arrives damaged:
- Keep the original packaging.
- Take clear photographs of the package and product.
- Contact us within 7 days of delivery.
We will review your claim and work toward a replacement or other appropriate resolution.
Returns Policy
We want you to be completely satisfied with your purchase.
Eligible products may be returned within 30 days of the delivery date.
Return Eligibility
To qualify for a return, products must be:
- Returned within 30 days of delivery.
- Unused and unworn.
- Clean and free from damage.
- Returned in the original packaging whenever possible.
- Accompanied by proof of purchase.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or custom-made collars (unless defective or incorrect).
- Products damaged due to misuse or normal wear.
- Products returned after the 30-day return period.
Return Process
To begin a return:
- Email us at [email protected].
- Include your order number.
- Provide a brief explanation of the reason for your return.
- If requested, include photos of the item.
- Wait for return instructions before shipping your item.
Refunds
After your returned item has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method.
Depending on your financial institution, refunds may take approximately 5–10 business days to appear.
Payment Methods
Refunds will be returned to the original payment method used during checkout, including:
- Stripe
- PayPal
Exchanges
If you received the wrong item or a defective product, please contact us and we will gladly assist with an exchange or replacement when appropriate.
Order Cancellations
Orders may be canceled before shipment.
If your order has already shipped, it cannot be canceled and must instead follow our standard return procedure.
Defective Products
If you believe you received a defective product, please contact us within 7 days of delivery.
Photos may be requested to help us evaluate the issue.
Questions?
If you have any questions regarding shipping, returns, exchanges, or your order, please contact us.
Pets On Display
6797 W Cardoness Ct
Las Vegas, NV 89139
Phone: (888) 517-3399
Email:
[email protected]
Policy Updates
Pets On Display reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. Any changes become effective immediately upon posting to this page.